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Elements and Performance Criteria
Range Statement
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
Regulatory framework | The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used.Applicable legislation, regulations, standards and codes of practice include:health, safety and environmental (HSE) legislation, regulations and codes of practice relevant to the workplace, equipment and production processes and hazardous materialsAustralian/international standards relevant to the materials being used and products being made any relevant licence and certification requirements.All operations to which this unit applies are subject to stringent HSE requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and such requirements the legislative requirements take precedence. |
Procedures | All operations must be performed in accordance with relevant procedures.Procedures are written, verbal, visual, computer-based or in some other form, and include one or any combination of:manufacturer's technical information job cardsdrawingsemergency procedureswork instructionsstandard operating procedures (SOPs)safe work method statements (SWMS)formulas/recipesbatch sheetstemporary instructionsany similar instructions provided for the smooth running of the plant. |
Records and reports | Records include one or more of:log books/sheetselectronic recordsjob/work sheetsother records used for the smooth running of the plant.Reports include one or more of:paper or electronic-based logs and reportsverbal/radio reportsreporting items found which require action. |
Performance Evidence
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:
read and interpret quality documentation, organisation business objectives and key performance indicators (KPIs), job sheets, procedures, material labels and safety information use oral communication techniques to identify customer requirements, and provide up-to-date product information use quality assurance systems to ensure products/services meet customer requirementsfollow up on customer requestsrecommend, report and implement improvements to customer service apply safety procedurescomplete workplace records and reportsdo basic arithmetical manipulations, including additions, subtractions, divisions, fractions and percentages.
Knowledge Evidence